Privacy Policy (v1)
The purpose of this Privacy Policy (the Policy) is to inform you of how Aloe, Monstera and Me (“we”, “us” and “our”) may use, disclose, store, process or collect your personal data. By visiting our website, visitors are agreeing to the terms of this Policy and the accompanying Terms of Use.
Date of the Policy: 17 May 2024
Our contact details
Name: Aloe, Monstera and Me
Address: 39 Green Close, Charlton Marshall, Blandford, Dorset, DT11 9PF, England
Email: aloemonsteraandme@gmail.com
For visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
information about your browser, network and device;
web pages that you have visited prior to coming to this website;
web pages that you view whilst on this website; and
your IP address.
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
For customers
When you buy something on this website, we collect personal information from you in order to fulfil your order. We may collect information including:
billing and shipping address;
details relating to your purchase;
name;
home address;
phone number;
email address; and
payment information.
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you complete the checkout process, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Stripe payment system
We use Stripe to process payments via our online store. When you make a purchase payment via Stripe using the link provided they collect bank accounts and transaction data. Please refer to section 1.1 of the Stripe Privacy Policy for further information.
Analytics
This website collects personal data to power our site analytics, including:
information about your browser, network and device;
web pages you have visited prior to coming to this website; and
your IP address.
This information may also include details about your use of this website, including:
clicks;
internal links;
pages visited;
scrolling;
searches; and
timestamps.
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Order emails
We may email you with messages about your Aloe, Monstera and Me order(s). For example, we may email you to tell you that:
you have successfully made a purchase; and
that your order has shipped.
It is not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so that they can send these emails to you on our behalf.
How we get the personal information
We may gather your information through the following methods:
direct email;
in person; or
via webforms (linked to online purchases or general queries).
When you submit information to this website via a web form, we collect the data requested in the web form in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Cookies
This website uses cookies and similar technology which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, please visit the cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website only when you acknowledge the cookie banner. This website uses analytics and performance cookies to view site traffic, activity and other data.
Emails
You will receive automatic emails from us when:
you make a purchase; or
if you abandon your shopping cart.
You will only receive an automated email within 24 hours of abandoning your shopping cart if all of the following occur:
you enter your email address at checkout;
you add a product which is in stock to your shopping cart; and
you close your browser or leave this website without completing your purchase.
You can unsubscribe from these message at the bottom of the email.
The email will link you back to this website, where you can pick up where you left off and complete your purchase.
Marketing emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email, only if you have requested information on our upcoming face-to-face sales. We share your contact information with Squarespace, our email marketing provider, who may send some of these emails on our behalf.
Data processing – legal aspect
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
a) Your consent: you are able to remove your consent at any time by contacting us via aloemonsteraandme@gmail.com.
b) We have a contractual obligation: we have a contract that requires us to process your data in order to comply with our obligations or specific counter-obligations, for example processing payment details, or we do not yet have a contract but you have asked us to do something as a first step, for example providing a quote for services.
c) We have a vital interest: for example, should you be involved in a medical emergency that requires emergency medical care whilst visiting our stall, or if we were to be on a phone call with you. For example, providing your information to an ambulance crew.
d) We have a legitimate interest: We may process information on the basis that there is a legitimate interest to do so, either to you or to us.
How we store your personal information
Your information is securely stored.
We keep the aforementioned information for a period of up to three years from the conclusion of service provision. This is due to regulatory reasons and limitation periods in respect of any future claims or complaints and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients. We will dispose of your information securely by permanent deletion after a period of up to three years, unless you have consented specifically to receive marketing communications.
Your data protection rights
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – you have the right to ask us to rectify personal information that you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charges for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at aloemonsteraandme@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via email or post:
Name: Aloe, Monstera and Me
Address: 39 Green Close, Charlton Marshall, Blandford, Dorset, DT11 9PF
Email: aloemonsteraandme@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data:
Name: Information Commissioner’s Office
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk